Front Office Specialist (Contract) - Premium Beauty & Spa Studio in Bali

Join The Rustic Sun, a premier beauty studio and spa nestled in the vibrant heart of Canggu and Berawa, Bali! We are seeking a dynamic and customer-focused Front Office Specialist to elevate our guests' experience with warmth, professionalism, and efficiency. As part of our dedicated team, you will be the first point of contact for our guests, ensuring a seamless and delightful experience from the moment they walk through our doors.

In this role, you will be responsible for managing our reception area, handling guest inquiries, and coordinating with our team to ensure smooth operations. With your exceptional customer service skills and attention to detail, you will create a welcoming environment that leaves a lasting impression on every guest. This is a full-time position offering a competitive salary of IDR 4,000,000 - IDR 4,500,000 per month.

If you are passionate about hospitality, have a knack for building strong relationships, and thrive in a fast-paced environment, we invite you to be a part of our team at The Rustic Sun. Come and make a difference in the lives of our guests while growing your career in the beauty and wellness industry.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests with a warm and professional demeanor, ensuring their needs are met promptly and efficiently.
• Manage the reception area, including check-in/check-out procedures, guest registration, and handling reservations.
• Coordinate with the beauty and spa team to ensure appointments are scheduled and confirmed accurately.
• Process payments and handle guest inquiries related to services, policies, and amenities.
• Maintain accurate records of guest information and transactions using our in-house management system.
• Assist in managing the front desk inventory, including supplies and guest amenities.
• Provide excellent customer service by addressing any concerns or issues that may arise during a guest's stay.
• Promote a welcoming and comfortable environment that reflects the unique culture and charm of The Rustic Sun.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front office, reception, or customer service role in the hospitality or beauty industry.
• Proficient in using front office management software, such as PMS (Property Management System) or similar systems.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong attention to detail and the ability to work accurately and efficiently under pressure.
• Familiarity with beauty and spa services, including knowledge of common treatments and products.
• Ability to work well in a team environment and adapt to a fast-paced, dynamic setting.
• Fluent in English, both written and spoken, as it is the primary language of communication in our studio.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

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