Customer Service Coordinator - Shipping & Logistics

Join Hapag-Lloyd, a global leader in shipping and logistics, as a Customer Service Coordinator in the vibrant heart of Bali. This role is your opportunity to deliver exceptional service while driving operational excellence in a dynamic, customer-focused environment. As part of our dedicated Shipping & Logistics team, you'll be at the forefront of ensuring seamless operations and unparalleled customer satisfaction.

In this role, you'll be responsible for managing customer inquiries, resolving issues, and ensuring smooth communication between our customers and the shipping team. You'll use tools like Salesforce and SAP to streamline processes, and your ability to multitask and prioritize will be crucial as you handle a variety of customer needs.

With Hapag-Lloyd, you're not just joining a company; you're joining a global network that values innovation, integrity, and excellence. This is your chance to grow, learn, and make a real impact in the world of shipping and logistics.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries and complaints related to shipping and logistics services.
• Coordinate with internal teams to ensure timely and accurate responses to customer requests.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Use Salesforce and SAP to manage customer data and streamline processes.
• Provide exceptional customer service, ensuring high levels of satisfaction and retention.
• Stay updated with industry trends and best practices in shipping and logistics.
• Participate in team meetings and contribute to the development of customer service strategies.
• Assist in the training and development of new customer service staff.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, preferably in the shipping and logistics industry.
• Proven track record of delivering exceptional customer service.
• Strong knowledge of Salesforce and SAP.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Fluency in English and Bahasa Indonesia.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

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