Sales Retention Specialist - Berau, East Kalimantan

Astra Credit Companies · 📍 Berau, Kalimantan Timur · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 5000000 - 8000000
Astra Credit Companies is seeking a dedicated Sales Retention Specialist to join our team in Berau, East Kalimantan. As a Sales Retention Specialist, you will play a crucial role in maintaining and growing our customer base by ensuring high levels of customer satisfaction and loyalty. This position offers a competitive salary package of IDR 5,000,000 to IDR 8,000,000 per month. If you are passionate about customer service and have a proven track record in sales retention, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Develop and implement strategies to retain existing customers and prevent churn.,Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.,Monitor customer behavior and identify potential issues or areas for improvement.,Conduct regular customer feedback sessions to understand their needs and expectations.,Collaborate with the sales team to address customer concerns and resolve issues promptly.,Analyze sales data to identify trends and opportunities for retention.,Create and maintain customer retention plans and initiatives.,Stay updated with industry trends and best practices in customer retention.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 3 years of experience in sales retention or customer service roles.,Proven track record of successfully retaining customers and improving customer satisfaction.,Strong communication and interpersonal skills.,Excellent analytical and problem-solving skills.,Proficiency in using sales and customer relationship management (CRM) software.,Familiarity with local market dynamics and customer preferences in Berau, East Kalimantan.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer relationship managementSales data analysisStrategic planningConflict resolutionNegotiationCommunicationProblem-solvingTime management
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