Branch Operations Officer - Malaybalay

Join UCPB Savings as a Branch Operations Officer and play a pivotal role in ensuring seamless banking operations while upholding the highest standards of compliance and customer service. Based in the vibrant regions of Bali, this position offers a dynamic and rewarding environment where you can leverage your expertise in banking operations and customer service to drive the success of our branches in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As a Branch Operations Officer, you will be at the heart of our banking operations, managing daily transactions, ensuring compliance with regulatory requirements, and providing exceptional customer service. You will work closely with our branch staff to optimize operations, streamline processes, and enhance customer satisfaction. This role is perfect for a professional with a strong background in banking operations and a passion for delivering outstanding service.

At UCPB Savings, we are committed to fostering a culture of excellence and innovation. We offer competitive compensation, a comprehensive benefits package, and opportunities for professional growth and development. Join us and be part of a team that values your contributions and supports your career aspirations.

📋 Tanggung Jawab Pekerjaan

• Manage daily banking operations, including cash handling, transaction processing, and reconciliation.
• Ensure compliance with banking regulations and internal policies.
• Provide exceptional customer service by assisting customers with their banking needs and resolving any issues promptly.
• Monitor branch performance metrics and implement strategies to improve efficiency and productivity.
• Train and mentor branch staff to enhance their skills and knowledge.
• Collaborate with cross-functional teams to support overall branch operations.
• Participate in branch meetings and contribute to decision-making processes.
• Stay updated with industry trends and best practices to drive continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, Finance, or a related field.
• Minimum of 3 years of experience in banking operations or a related role.
• Strong knowledge of banking regulations and compliance requirements.
• Proficient in using banking software such as Core Banking System, Teller Management System, and Customer Relationship Management (CRM) tools.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Bahasa Indonesia and English.
• Certification in banking operations or customer service is a plus.

🛠️ Keahlian

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